You do not need to register to visit AndreYana and place your order. You are welcome to do everything without registration, however it is beneficial to register. Registration means that you don't need to complete your details again if you order from us in the future, in addition, you can track your order history. Note: By registration you will not be added to the e-mail list and get our newsletters. Note: By registration you will not be added to the e-mail list and get our newsletters.
You can place your order online 24 hours a day, seven days a week. Although we spare no effort to keep sufficient stock of items displayed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item that you have ordered, we will notify you via e-mail. You can be sure that any changes will be reflected in your order (you will get the refund).
Please be advised that once an order has been placed any modifications or cancellations are impossible.
If for any reason you decide to refuse any shipments from AndreYana.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are imposed on the package (on both the original and return shipments), and the cost of returning the package to AndreYana.com. The total amount of all these charges will be subtracted from your merchandise refund.
We are glad to offer you different types of payment. You can pay with a PayPal balance, credit/debit card, or from your bank account. Find more information about payment here: Payment
Shopping with AndreYana is completely safe. All transactions go through PayPal system. In order to transmit your data safely across the internet PayPal uses the latest data encryption techniques. When you use any of payment options offered by PayPal all your data is encrypted using SSL (Secure Socket Layer) up to 168 bits (the highest level commercially available) so that nobody has possibility to intercept your application. Find more information about your payments’ security here: Security&Privacy
You will find the information about delivery and its cost here: Shipping
Find out what will be your delivery cost here: Shipping
You will receive an e-mail containing the tracking number for your shipment once your order has been successfully processed and shipped. International delivery: There is no tracking available. This number will help you to find out about your parcel at your local post office in case of delay. Domestic delivery: Use this tracking number to track the status of your package on the website www.post.ee . See: Shipping
We do all our best to make every order safe. During delivery our company takes the responsibility for your order, so in case your parcel is damaged or lost inform us immediately and all your costs will be refunded. See Returns
Note that the given delivery time is approximate. Sometimes the time of delivery may be longer because of holidays or, if you are outside of EU, your parcel may be kept on your customs for checking . In any case do not hesitate to contact us if there is any problem with getting your order within the stated period of time. More information you can find here: Shipping
All the prices shown on our website include 20% VAT. No extra taxes are added for residents of other countries. However, we do not take the responsible for any import duties that might be charged by your home country. We cannot inform you about taxes or duty on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country, therefore AndreYana cannot predict if there will be any taxes or duty and what they will be. Please contact your local customs office for further information. For more information see Returns
You have the right to return an item within 14 days. For making return you have to inform us about your intention by filling a special Return Form (see Return) and get our permission for return with a RAM number (a return authorization number). Although we always examine all the items very carefully, in case we miss a defect or send you the wrong item or size, you can expect a full reimbursement or replacement with no added costs. However, in this case you must request a return within 2 business days of receiving the item. The items must be returned carefully packed and must have all tags and labels. We do not accept items that are worn, damaged by you or exposed to tobacco smoke, perfume etc. Pay attention to the complete return policy included here: Returns
PLEASE NOTE: Sale items 30% off or more are FINAL SALE.
Note that if your return relates to our fault (demages, defects, wrong sizes) we will refund your delivery costs, in other cases the customer has to carry delivery costs of returns. Find more information here: Returns
Our refund policy is very simple. We will refund the purchase price of the returned goods. However the delivery charges will not be refunded. For payments by credit/debit card, the purchase amount will be credited to your account. Refunds are usually processed within 1 to 14 days after the goods are received back at AndreYana. Once a refund has been processed, you will receive a notification of the refund to your email address. See: Returns