These Terms and Conditions of Sale govern the use of our web site. (“andreyana.com”).
For getting more complete information about our Terms and Conditions, please visit the Customer Care area and read all sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions and, consequently, the Client is obliged to study carefully all the information given in the sections “Shiping”, “Return”, “Payment”, “Security&Privacy”, “Terms&Conditions” and agree to all our terms before making a purchase on AndreYana.com
The contract comes into effect once the payment has been made. This takes place without further notice. Once the payment has been made the order will be placed (In case of Bank transfer – immediately after the money hits our account). We reserve the right not to process orders which do not comply with AndreYana’s business policy.
The order is to be processed and shipped within 24 to 48 hours after it has been placed with AndreYana. Hours of operation: 9AM -6 PM Monday through Friday. We do not work on Saturday and Sunday and legal holidays.
AndreYana will not process orders if:
• the order is not paid;
• the order is incomplete or incorrect;
• the products are no longer available.
In the above cases the contract will not be executed. We will immediately inform you by e-mail that AndreYana has not carried out your purchase order specifying the reasons thereof.
If the products displayed on AndreYana.com are no longer available, we will inform you of the unavailability of the ordered products within 24 hours from the day AndreYana has received your order. AndreYana will refund the amount paid for those items that are no longer available.
All required information on orders, payment, shipping, refunds and returning products purchased on this web site, as well as other general information on the services provided by AndreYana is placed in the Customer Care and Help&Advice areas.
By submitting an order form, you automatically agree and accept these General Terms and Conditions as well as further conditions contained on AndreYana.com. We insistently recommend you do not submit your order form for the purchase of items on AndreYana.com in case you do not agree with certain provisions of these General Terms and Conditions .
Upon submission of an order form, we will immediately confirm it via email. AndreYana will send you an order confirmation email including your order number, selected products, price for each product, total amount and shipping costs, addresses of sender and recipient. In case you did not receive an order confirmation email, please contact our customer service.
Guarantees and Product Price Indication
On AndreYana.com, we offer for sale top-quality items corresponding to market standards, purchased directly from manufacturers and dealers in Italy. We do not sell flawed, low-quality or second-hand items. You can find the general description of each item by opening the Product page. Pay your attention that due to the Internet browser or monitor used the items offered for sale on AndreYana.com may not always exactly correspond to the real goods in terms of image and colours.
All items have an identification tag attached with a disposable seal. Please do not remove the tag or seal from the purchased products in case you wish to return them. Should you decide to exercise your right to return purchased products, AndreYana reserve the right to not accept products that are returned without the corresponding tag or seal or that have been damaged or altered in any way from their original status.
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the methods of payment indicated in the order. If payment is to be made by Credit/Debit Card, all your data (for example, Card Number and its Expiration Date) will be encrypted using SSL (Secure Socket Layer) up to 168 bits (the highest level commercially available) and forwarded directly to the Bank that provides remote electronic payment services. None of third parties won’t have any access to your data.
The Client shall indicate the true, exact and full information about him or herself. (Delivery address, personal data, e-mail, phone.) Orders made to addresses to which we cannot ship, will be automatically cancelled. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us.
Delivery is carried out by ELS and should reach you within the given delivery time. Please note that with the ESL mails service these delivery guidelines are very loose, as final delivery is carried out by each countries local postal service, so the final delivery speed may vary from one day to one week.
If there is any delay in delivery for any reason caused by our activity, we will inform you immediately. We are not responsible for delays caused by the carrier.
You can contact AndreYana and make a requests for information via e-mail.
We want you to note that Customs Fees / Import Duties are not a part of shipping fees. We are not responsible for the custom/import tax duties, that you may have to pay in your country and will not issue any kind of refund or reimbursement for the fees accrued. AndreYana recommend you to check your local Custom Authority if you need more information.
Should you refuse to accept your order at the time of arrival or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to AndreYana and we will be charged the customs fees plus return shipping costs. These sums will be deducted from your refund. If you receive your order and accept to pay the Customs fees upon delivery, remember that AndreYana will not compensate these fees. We are not responsible for any taxes or fees that may be charged in your country.
If you are not completely satisfied with your purchase, you have the right to return any item purchased on AndreYana.com. It is essential, when decide to return the items to AndreYana, to give them back to the Courier Service within fourteen (14) days from the date on which the parcel with your order is delivered to you. Shipping both ways is entirely the costs at your expense.
In case you have the intention to make a return, we insist on your filling the online Return Form, that you can find in the section “Return”, before shipping your return package to us. Please note that it is necessary to return the item or items to us in their original condition. AndreYana reserve the right to not accept products that are returned without the corresponding tags or seals or that have been damaged or altered in any way from their original status.
We cannot relieve you from any responsibility for any loss or damage to the items during return, so AndreYana strongly recommends you to be careful while choosing a courier and if necessary to insure your package
The return right – besides compliance with the terms and procedures described at the section “Return”-shall be deemed correctly exercised once you have fully complied with the following requirements:
• you have filled in and submitted the online Return Form;
• items have been returned absolutely unworn, unwashed, undamaged and unused;
• every item must have the identification tag attached with the disposable seal;
• the items must be returned in their original packaging;
• the returned items must be shipped back to AndreYana within fourteen (14) days from the date the package was delivered to you;
If the return right is exercised in compliance with the requirements set forth above and in the section “Return”, we shall refund you the amounts paid for the returned items according to the methods and times of our standard refund procedure.
The refund procedure will be initiated by AndreYana within thirty (30) days from the date when you informed us about your intention to make a return by means of filling and submitting the Return Form. The procedure will begin after we receive evidence that you acted in accordance with terms and conditions of our Return Policy.
In case that your return does not comply with the terms and conditions set out in our Return Policy you will not be entitled to any refund of sums already paid to AndreYana; nevertheless, you will be able, at your own expense, to receive the products in the conditions in which they were sent back to AndreYana. If not, AndreYana will exercise its right to keep the items and withhold the sums already received.
Order without risk because you may return the delivered goods without reason within 14 days of receipt. Our address for returns: “Butiik Eliit” Keskväljak 6, 41536, Jõhvi, Estonia.
Refund Times and Procedures
After the items have been returned, we shall check if the rules of return have been fully followed and if the condition of the returned items meets the requirements mentioned above and in the section “Return”. When we will be able to confirm this, AndreYana shall send you an e-mail confirming the acceptance of the returned products.
Whatever the term of payment used by you, AndreYana shall start the refund procedure within thirty (30) days from the date we were informed about your intension to avail yourself of your return right, after verifying that the return right has been correctly exercised and that the returned items have been accepted.
Note that if the recipient of the products indicated in the order form is different from the individual who made the payment we will refund the amount paid for returned items to the individual who made the payment.
Remind you that the return shipping costs are at your own expense and you take the responsible for any loss or damage to the products during transit, according to the terms and procedures stated in our Return Policy.
You will find the full information on how we process and keep your personal data in the section “Scurity&Privacy”, which we insistently advise you to read.
AndreYana.com reserve the right to depart from the schedule of order processing and from the terms of delivery due to force majeure circumstances. Also we are not responsible for any loss while shipping which are caused by force majeure circumstances.
Force majeure means any circumstances caused by natural disaster, wars, strikes, abnormal environmental conditions.
Amendments and updates
Due to new laws and regulations or other reasons we may amend and update all our General Terms and Conditions of Sale at any time by posting revisions to this web site. The new General Terms and Conditions of Sale shall be effective as of the date of publication on AndreYana.com. Your continued use of this web site after any changes, that have been posted, indicates your full agreement to the revised terms. In view of this, we urge you to review all our terms at the start of each use of this web site.
All the data, texts and pictures are owned by AndreYana. Usage for commercial purposes is only allowed with our agreement.